On May 1st at 11:53 P.M. Rescue Alert of Dixie received a “Panic” signal from a customer. Answering the call, the Response Center Attendant announced herself and asked, “Do you need help?” Receiving no response, she asked a second time and heard a very weak and garbled “Help me.” The Attendant immediately called EMS, and then notified the customer’s daughter of the situation. Remaining on line with the customer, the Attendant reassured her that help was on the way. There was no response. Minutes later EMS arrived and gave the Attendant permission to disconnect.
In this instance, however, the Customer called us back a few days later to let us know that she was ok, and to tell us her story.
She told us that while getting out of bed in the middle of the night, she fell and “slammed” her face into the wall. She was unable to respond to the Attendant because she couldn’t move, or breathe, and was bleeding profusely from her ears, nose and mouth. She said she was transported to the hospital where she was told that without her Rescue Alert button, she would have died.
She thanked Rescue Alert and the Response Center for saving her life.
Dear Rescue Alert,
I just wanted to send you a quick note of extreme satisfaction with your service. My mother has been using your unit for almost 8 months now. In that time, she must have needed to call for help 8 or 10 times. Without the Rescue Alert, she would’ve been without help for days any number of times.
She was very impressed with the microphone sensitivity, as well as the ability to hear the speaker from anywhere in her apartment, even outside, when she locked herself out once! She simply pushed her button, talked to the attendant through her locked door, and the service called the fire department, who came and let my mother in, using the key in her lockbox.
In short, I could not be more pleased that I have Rescue Alert of Dixie for my mother. It definitely made me feel much better with her having the system, since I live many states away.
We receive letters like this all the time.
A study by the National Center for Health Services Research found that those elderly persons using personal emergency response systems: (1) required one day in a nursing home for every 13 needed by those not employing the system (2) experienced a much lower rate of emergencies-roughly one-half that of those not using the system and (3) felt much more comfortable living alone and more confident about continuing to live independently.
Experience continued independence and Peace of Mind for you and your family with Rescue Alert of Dixie.